Worried about scams? We have your back.

Scammers are sneakier than ever. Speak to our friendly, award-winning, UK-based team any time you’re targeted and we’ll help you stay safe.

Elated and Relieved How Do I Customer
5/5

“How Do I? saves me asking my kids every time I’m worried about a scam or am stuck on my PC. Now I just call the team and follow their advice. Peace of mind at last!”

Michael Thompson, Oldham

5/5

“I feel like a new woman! Now I’m back on the Mac I have loads more (smaller) questions to ask so don’t worry this is just the beginning… I’m literally buzzing 😀”

Kellee Hubbert, London

5/5

“How Do I? is a very friendly and helpful service! Nicola listened, was knowledgeable and gave practical, helpful and useful advice.”

Margaret Pichler, Jersey

Support you can trust

How Do I? has grown from humble roots helping our parents and we still treat every customer like family.

Our patient and friendly team are based in the UK and are ready to help you.

Peace of mind - it's what we do

Being targeted by a scammer can be hugely worrying. Our experts help you give them the cold shoulder and leave you feeling secure.

Try us for free

Unsure if a message is a scam, confused by a warning message, or just want help understanding an online subscription?

Call us for no-strings attached, one-to-one help over the phone.

Or speak to our team on 0800 656 9667 (freephone)

Meet the Founders

Jude Kriwald

Nicola Twiston Davies

We’re Jude and Nicola, the founders of How Do I? We’re based in London and used to get a lot of calls from our parents and their friends, asking us how on Earth they make their bloomin’ computer do what they want whilst steering clear of the growing number of scam attempts.

We helped them with all sorts from understanding how to log in to locked accounts, sharing photos on Facebook and Whatsapp, or just trying to zoom out after accidentally making everything on the screen too big!

We realised that while the world has become more digital, the support for people to understand and interact with it hasn’t kept up.

And so, we created How Do I? – a digital support helpline that is patient, clear and friendly-enough for our mums, dads, friends and you!

Our Guides, Tips and Customer Stories

Whatsapp Child Lost Phone Scam Screenshot

Scam Watch – Your “Child” Urgently Needs Money Via Whatsapp

A Whatsapp scam involving messages from fake ‘relatives’ has resulted in victims losing up to £15,000.

We’re an Award Winner!

On a nondescript, sunny lockdown day when my dad was too zoomed in on a web browser to play a game of Bridge, we first had the idea to support people like our parents around their technology...

Customer Stories - Jane's Jumbled Photos

Jane called How Do I? with a problem many of our customers face, syncing and keeping photos safe across devices. See how How Do I helped Jane...

How Do I?... take a screenshot

Wish you could capture the image on your screen? Here are some new tips that you may not have tried before.

Or speak to our team on 0800 656 9667 (freephone)