Smiling Customer Calling How Do I? For Digital Help

The tech-savvy friends you can always rely on.

How Do I? is the UK-based helpline for all your digital questions.

Why Join How Do I?

Instant Tech Help

No question too big or small. Just call.

Peace of Mind

Knowing we’re always here feels great.

We Empower You

Going at your pace, we teach you want you want to know.

Do What You Love

Stop wasting time feeling frustrated. Spend it doing what you love.

Scam-Safe

Protect Against Scammers
£ 5 Monthly. Cancel any time​
  • A friendly expert to call any time you're worried
  • Unlimited scam & fraud check calls​
  • Forward suspicious messages to us to verify
  • We can report attempted scams to police for you
  • Our scam alert bulletins straight to your inbox
  • Join the community standing up to scammers
  • Welcome gift: one free call from our Advisor plan

Advisor

Scam-Safe + Digital Expert Helpline
£ 7.50 Monthly. Cancel any time
  • Every feature from our Scam-Safe membership
  • Instant answers to your tech questions, just call
  • Confusing digital concepts and jargon explained
  • Support and advice when purchasing new devices
  • Smartphone tips and answers
  • iPad and tablet support
Most Popular

Advisor Plus

Scam-Safe + Digital Experts + Learn New Skills
£ 15 Monthly. Cancel any time
  • Everything included in our Advisor membership
  • One-to-one screensharing help for harder issues
  • We'll help you if you get stuck with a device
  • Never forget with a summary sent after each call
  • New digital skills - just ask and we'll show you
  • Help speeding up your slow computer
  • Secure your computer with our anti-virus tips
  • Running out of memory? We'll help free up space

Do you have a one-off larger issue, like how to set up your new laptop exactly as you want it?

Call us on 0800 656 9667 (free from all UK numbers) and we can match you with an advisor for £40/hour, no subscription required.

5/5

“How Do I? saves me asking my kids every time I’m worried about a scam or am stuck on my PC. Now I just call the team and follow their advice. Peace of mind at last!”

Michael Thompson, Oldham

5/5

“I feel like a new woman! Now I’m back on the Mac I have loads more (smaller) questions to ask so don’t worry this is just the beginning… I’m literally buzzing 😀”

Kellee Hubbert, London

5/5

“How Do I? is a very friendly and helpful service! Nicola listened, was knowledgeable and gave practical, helpful and useful advice.”

Margaret Pichler, Jersey

Click below to see what we can help you with.

  • Helping you deal with unsolicited communications from potential scammers
  • We’ll talk you through the telltale signs to spot a scam
  • Uncertain if a caller is who they claim to be? We’ll help you stay safe with expert advice
  • Unsure how to do something that normally works
  • Your settings seems to have changed unexpectedly
  • Your screen is too zoomed in/out
  • Anything where your device isn’t behaving as expected
  • Organising your photos
  • Sharing photos and photo folders with friends
  • Deleting duplicate photos
  • Backing up your photos
  • Organising your files and folders
  • Sharing your files or folders
  • Turning the sync setting on or off
  • Logging in to social media (forgotten passwords, duplicate or lost accounts)
  • Creating and sharing a post
  • Sharing photos
  • Commenting
  • Messaging on social media
  • Logging in to Office 365
  • Creating documents in Word, Powerpoint or Excel
  • Formatting your documents
  • Saving a document
  • Setting up the page for printing
  • Assisting you to successfully reset passwords
  • Troubleshooting duplicate accounts
  • Installing Zoom on your device
  • Joining a call
  • Creating and sharing a call
  • Dealing with problems with your audio or video
  • Signing into your account
  • Formatting your email
  • Attaching items – including large files
  • Syncing your emails between devices
  • Searching for an email
  • General usage and navigation
  • Keyboard shortcuts
  • Moving files around
  • Installing most programmes

With you all the way

Our mission is to show every customer how to solve their problem, and to do it in twenty minutes or less, so you can put your news skills to use and get on with your day.

If there is a hardware/software problem which is beyond our control, we’ll continue to support you by putting you in touch with the manufacturer and providing you with a technical summary to share with them.

Need help? Freephone 0800 656 9667